Shipping policy
Shipping Policy
At Wholesale Saunas, we strive to provide a smooth and reliable shipping experience for our customers. Please read our shipping policy below to understand how we handle orders and deliveries.
Processing Time
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Orders are processed within 1-3 business days after payment is confirmed.
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You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Delivery Times
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All orders are shipped with Expedited Shipping, ensuring delivery within 2-5 business days to east-coast metro cities. and reasonably fast deliveries to all other locations.
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Delivery times may vary based on your location and external factors beyond our control, such as shipping carrier delays.
Shipping Costs
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Shipping costs are calculated at checkout based on the delivery address and shipping method selected.
Inspection Upon Delivery
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We strongly encourage customers to inspect their sauna upon arrival.
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Any damage or defects must be reported within 48 hours of delivery to be eligible for a replacement or repair.
International Shipping
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Currently, we only ship within Australia. International shipping is not available.
Lost or Delayed Shipments
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If your order is delayed or lost during transit, please contact us at [Your Contact Information]. We will work with the carrier to resolve the issue promptly.
Contact Us
For any shipping-related inquiries or assistance, please reach out to our customer service team at info@wholesalesaunas.com.au.